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🔷 1. Context
QuickGhy is a home service marketplace application designed to help users easily book everyday services such as cleaning, repairs, and home maintenance.
The platform connects users with nearby service providers and allows them to browse services, schedule bookings, and manage service requests.
This was one of my early product design experiences working on a real marketplace system.
🔷 2. Problem
Service booking platforms often struggle with friction during the booking process.
Key challenges included:
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unclear service categorization
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confusing booking flow
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difficulty navigating service options
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lack of clarity around scheduling and availability
These issues can lead to hesitation and drop-offs before completing a booking.
🔷 3. Constraints
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early-stage product development
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limited design resources
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marketplace complexity with multiple service types
The goal was to create a simple and intuitive experience for users booking services for the first time.
🔷 4. My Role
As the product designer, I worked on:
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structuring the service browsing experience
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simplifying the booking journey
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designing mobile UI flows for service selection
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improving visual clarity across service categories
🔷 5. Approach & Key Decisions
Service Categorization
Organized services into clear categories so users could quickly identify relevant options.
Booking Flow Simplification
Reduced unnecessary steps in the booking journey to help users complete requests faster.
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Visual Hierarchy
Improved layout clarity to highlight key actions such as selecting services and confirming bookings.
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Scheduling Clarity
Designed clearer interaction patterns for choosing time slots and confirming service appointments.​
🔷 6. Solution
The final design included:
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simplified service browsing interface
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structured booking flow
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clearer service category organization
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mobile-first interaction patterns
These improvements helped make the service booking experience more intuitive.
🔷 7. Outcome
The redesigned flow improved clarity in the service selection and booking journey, enabling users to navigate the platform more easily and complete bookings with greater confidence.
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